Analisis Kinerja Sistem Informasi pada PT. Bank Central Asia Menggunakan IT Balanced Scorecard

Achmad Fikri Syarif, Prihanto Ngesti Basuki, Agustinus Fritz Wijaya

Abstract


PT. Bank Central Asia (BCA) is the biggest private bank in Indonesia. It always offers various banking solutions which address customers’ financial needs. Through various high quality and targeted products and services, BCA financial solution supports personal financial planning and customers’ business development. KlikBCA Individual (KBI) is one of the services that BCA offers to enable customers have practical, safe, and easy banking transaction. Therefore, a thorough measurement of Information System (IS)/Information Technology (IT) application performance from several aspects toward this innovation is needed. It measures how good the service is for both company and customers. The methodology used in this research is IT Balanced Scorecard. The result shows that the highest perspective is the company contribution as much as 19.33%, followed by the future perspective as much as 19%, the user orientation perspective as much as 18.8%, and the last is operationalization perspective as much as 14.58%. The final result is 71.71%, which indicates that it has reached a good level.

Keywords


Kinerja SI/TI, IT Balanced Scorecard, KlikBCA Individual

Full Text:

PDF

References


Haryani, L., & Hidayah, I., "IT Balanced Scorecard dan Implementasinya dalam Penyelarasan TI dengan Strategi Bisnis," Seminar Nasional Teknologi Informasi dan Multimedia, p. 1, 2014.

Hidayanto, A.N., Yudiansyah, A., dan Jiwanggi, A.M., "Pengukuran Tingkat Dukungan Teknologi Informasi pada Direktorat Transformasi Teknologi Komunikasi dan Informasi Direktorat Jendral Pajak dengan Menggunakan IT Balanced Scorecard," Journal Of Information System, vol. 6 no. 2, p. 118, 2010.

Legoh, G. S., & Tambotoh, J. J., “Analisa Kinerja Sistem Informasi/Teknologi Informasi pada BPPT dan PM Kota Salatiga Menggunakan Kerangka IT Balanced Scorecard,” Seminar Nasional Teknologi Informasi dan Komunikasi Terapan (SEMANTIK), p. 1, 2015.

Wiyati, R. K., “Penggunaan IT Balanced Scorecard untuk Pengukuran Kinerja Teknologi Informasi pada STIKOM Bali,” Jurnal Sistem dan Informatika, vol. 10, p. 21, 2015.

Andika, R., & Prawoto, H., “Analisis Kinerja IT dengan Menggunakan IT BSC (Studi Kasus pada CV. Sinar Rejeki Jaya),” Jurnal Akuntansi Bisnis, vol. XI, p. 30, 2012.

Grembergen, W. V., "The Balanced Scorecard and IT Governance," Information Systems Control Journal, pp. 40-43, 2000.

Arofah, N., Sholiq, S.T,M.Kom,M.SA, & Nisafani, A. S., “Penyusunan IT Balanced Scorecard untuk Pengukuran Kinerja Divisi IT di PT. Pertamina UPMS V Surabaya,” Jurnal Teknik POMITS, vol. 1, p. 3, 2012.

Maula, K., & Ghozali, K., “Evaluasi Kinerja IT pada PT. XYZ Menggunakan IT Balanced Scorecard,” Jurnal Teknik POMITS, vol. 1, pp. 2-4, 2012.

Kosasi, S., "Pengukuran Kinerja Web Brinet System dengan Metode IT Balanced Scorecard," Buana Informatika, p. 4, 2014.

PT. Bank Central Asia, “Mempertahankan Soliditas,” Laporan Tahunan 2015. Jakarta: PT. Bank Central Asia, 2015.




DOI: http://dx.doi.org/10.22146/jnteti.v7i1.393

Refbacks

  • There are currently no refbacks.


Copyright (c) 2018 Jurnal Nasional Teknik Elektro dan Teknologi Informasi (JNTETI)

JNTETI (Jurnal Nasional Teknik Elektro dan Teknologi Informasi)

Departemen Teknik Elektro dan Teknologi Informasi, Fakultas Teknik Universitas Gadjah Mada
Jl. Grafika No 2. Kampus UGM Yogyakarta 55281
+62 274 552305
jnteti@ugm.ac.id